In our mission to make commerce better for everyone at DigiDokaan, we strive to provide a safe, secure user experience and respect the privacy of the users of the DigiDokaan (“Users” or “you”) and are committed to reasonably protect it in all respects
We collect and use information from
The information as collected by us is: (a) information supplied by Users and (b) information automatically tracked while using a mobile device having DigiDokaan App Services enabled (collectively referred to as “Information”). By using DigiDokaan App Services, you agree to this Policy. If you do not agree with any term in this Policy, please do not use / avail of the DigiDokaan Services.
To avail certain Services on the DigiDokaan App, Users are required to provide certain personal information for the registration process which may include: a) their name, b) email address, c) phone number, d) business entity information, (e) account number of the Users, (f) KYC/ ID Card details or Bank Account Information and any other such information as required. The Information as supplied by the Users enables us to provide the Services and improve DigiDokaan Services and provide you the most user-friendly experience. In some cases, for the provision of certain service(s) or utility(ies), we may require your contact address as well.
Any Information provided by you will not be considered as personal information if it is freely available and / or accessible in the public domain or is not deemed as a personal information under the applicable law. Further, any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the Site or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.
In case you choose to decline to submit Information on the App / Site, we may not be able to provide certain services on the App / Site to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain services to you for due to not receiving necessary Information from you.
Demographic and Related Information: We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the User behavior on Site.
Log File Information: Our Servers automatically collect limited Information about your device's connection to the internet, including your IP address, when you visit our Site or use the App. We automatically receive and log Information from the App and/or your browser including but not limited to IP address, your device or computer's name, and your operating system, We may also collect log Information from your device, including but not limited to your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDID on your iOS device, Android ID or ADID on your Android Device), your device operating system, browser type and version, CPU speed, and connection speed etc
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
IIf a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
DigiDokaan may disclose your Personal Data in the good faith belief that such action is necessary to;
DigiDokaan uses the collected data for various purposes:
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use DigiDokaan, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.
If you buy something from a DigiDokaan-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.
Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.
If you would like to designate an authorized agent to exercise your rights for you, please email us from the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.
You have the right to complain to a Data Protection Authority at Ministry of Information Technology & Telecommunication about our collection and use of your Personal Data.
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Write us at [email protected]
Call at our help line +92 313 7979 999
Visit us NOOR CENTER 33Z, Block Z Madina Town, Faisalabad, Pakistan