Terms of Service

DigiDokaan ("us", "we", or "our") operates the https://digidokaan.pk website and the DigiDokaan mobile application (herein after referred to as the "Service"). By signing up for a DigiDokaan Account or by using any DigiDokaan Services (as defined below), you are agreeing to be bound by the following terms and conditions (the “Terms of Service”). You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Service, including DigiDokaan’s Acceptable Use Policy (“AUP”) and Privacy Policy, Additionally, if you offer goods or services in relation to COVID-19, you must read, acknowledge and agree to the Rules of Engagement for Sale of COVID-19 Related Products.

1. SERVICES OVERVIEW

   The services offered by DigiDokaan under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”) by enabling you to create and build your own online store, Any such services offered by DigiDokaan are referred to in these Terms of Services as the “Services”. Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at Terms of Services | DigiDokaan

2. MODIFICATION OF TERMS & CONDITIONS

   DigiDokaan reserves the right to update and change the Terms of Service by posting updates and changes to the DigiDokaan website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you and if you do not accept such amendments, you must cease using the Services.

3. ACCOUNT & REGISTRATION OBLIGATION
   1. To access and use the Services, you must register for a DigiDokaan account (“Account”) by providing your phone number, full legal name, current address, a valid email address, Postal code, Demographic profile (like your age, gender, occupation, education, address, government issued photo ID, Valid payment details for processing of payments to your account, etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. and any other information indicated as required. DigiDokaan may reject your application for an Account, or cancel an existing Account, for any reason, its sole discretion.
   2. You confirm that you are receiving any Services provided by DigiDokaan for the purposes of carrying on a business activity and not for any personal, household or family purpose, including any activity barred by any law of the country, i.e., Islamic Republic of Pakistan, and/or the country of your operations.
   3. You acknowledge that DigiDokaan will use the contact number you provide on opening an Account or as updated by you from time to time as the primary method for communication with you.
   4. You are responsible for keeping your password secure. DigiDokaan cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
   5. You acknowledge that you are responsible for the creation and operation of your DigiDokaan Store.
   6. DigiDokaan is not a marketplace. Any contract of sale through your DigiDokaan Store is directly between you and the buyer and DigiDokaan bears no liability, directly or indirectly, of any nature whatsoever.
   7. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
   8. A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of DigiDokaan may result in an immediate termination of your Services.
   WHICH MEANS

   You are responsible for your Account and any Materials you upload to the DigiDokaan Service. Remember that if you violate these terms we may cancel your service and If we need to reach you, we will call you or send you an email.

4. ACCOUNT AND OWNERSHIP
   1. The person signing up for the Service by opening an Account will be the (“Store Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding Account we may provide to the Store Owner in connection with the Service.
   2. You are responsible for ensuring that the name of the Store Owner (including the legal name of the company that owns the Store, if applicable) is clearly visible on the Store’s website.
   3. Your DigiDokaan Store can only be associated with one Store Owner. A Store Owner may have multiple DigiDokaan Stores. “Store” means the online store or physical retail location(s) associated with the Account.
5. ELIGIBILITY

   Services of the Site would be available to only select geographies in Pakistan. Persons who are “incompetent to contract” within the meaning of the Pakistan Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if you are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

6. PAYMENTS
   1. Our Role Except for our limited role in collecting payment from your customers where the deliveries are made by using DigiDokaan logistics for you, we are not involved in any underlying sales transaction between any seller and buyer. You authorize us to hold, receive, and disburse funds in accordance with your payment instructions (subject to the terms of this Agreement). In this limited capacity, we are neither the buyer nor the seller of the items or services you offer for sale and are not a party to the sales contract. We will not mediate disputes between buyers and you or enforce or execute the performance of any sales contract. You are the seller of record for all sales via the DigiDokaan. We are not a fiduciary or trustee of either the buyer or you. We do not accept deposits. We may use the services of one or more third parties, Affiliates, processors and/or financial institutions to provide the Service and process transactions (each a “Processor”).
   2. Verification We may require you to provide additional information to verify your and/or your business’ identity as a condition of providing the Service to you or before we permit you to receive funds. We may make, directly or through any third party, any inquiries we consider necessary to validate information that you provide to us, including without limitation checking commercial databases or credit reports. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Account with us or in the event of a dispute relating to this Agreement.
   3. Acceptance of funds. We will issue and transfer to your Account an amount of funds equivalent to the gross proceeds of sale actually received from buyer, less any applicable fees, taxes, any applicable delivery charges, set-off and other amounts then due to us or our Affiliates under this Agreement (“Net Sale Proceeds”) as per the below schedule in clause (f). Except as permitted through use of the Service, you may not use your Account to send payments to any other person. You will receive funds in your Account as payment for the sale of the products or services made through the DigiDokaan. You will not receive interest or any other earnings on any funds collected on your behalf. Funds collected and held with us do not qualify as a deposit so you are not protected by any deposit guarantee schemes.
   4. Delivery Errors and Nonconformity; Product Recalls. You are responsible for any non-delivery, mis-delivery, theft or other mistake or act in connection with the fulfillment and delivery of your products or services. You are also responsible for any non-conformity or defect in, or any public or private recall of, any of your products or services. You will notify us promptly as soon as you have knowledge of any public or private recalls of your products or services.
   5. Taxes. You are responsible for determining any and all taxes and duties, including without limitation, sales, use, transfer, value added, withholding, and other taxes and/or duties assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with any request for or performance or use of the Service, your use of the Site, the sale or purchase of any products or services, or otherwise in connection with any action, inaction, or omission by you or any affiliate of yours, or any of your or their respective employees, agents, contractors, or representatives (“Taxes”). You also are responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. While we may provide you a means for you to determine and apply taxes to your transactions, we and our Affiliates are not obliged to determine whether Taxes apply and are not responsible for calculating, collecting, reporting, or remitting any Taxes to any tax authority arising from any transaction.
   6. You shall receive the payment related to the order for the completed deliveries within a week as per the following schedule

      #	Transactions Dates	Settlement Date
      1	1st to 7th	14th
      2	8th to 14th	21th
      3	15th-21st	28th
      4	22nd to 31st	7th of next month

   7. No payments are made in cash and DigiDokaan does not provide any refunds.
   8. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
   9. You agree that under no circumstances DigiDokaan shall be held responsible for any fraudulent/duplicate transactions and hence no claims should be raised to us further, no communication received by DigiDokaan in this regards shall be entertained.
7. DELIVERY SERVICES

   We will provide the Delivery Services you engage us to perform for the ordered product(s), directly or through a third-party service provider, in a professional and workmanlike manner, consistent with industry standards.

   You Agree and Confirm that

   1. The description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Third Party Provider of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.
   2. You shall be charged for the delivery services at the rates mentioned in the rate card for destinations and the change of rates is at the sole discretion of DigiDokaan.
   3. The address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
   4. An estimated delivery time is 3 working days Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery destination/zip code. At the time of order placement, order processing and transit time are used to calculate the estimated delivery date
   5. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost of returns and redelivery shall be deducted from you.
   6. You will provide authentic and true information in all instances where such information is requested of you. DigiDokaan reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
   7. You are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
   8. Any dispute or claim arising from or relating to the Delivery Services is subject to the binding arbitration, governing law, disclaimer of warranties and limitation of liability and all other terms in the Conditions of Use. You agree to those terms by scheduling, selecting or using Delivery Services through DigiDokaan.
   9. Without derogating from any applicable law, you undertakes to indemnify, defend and hold DigiDokaan harmless against any and all claims of whatsoever nature arising: (i) in connection with any Services arranged by DigiDokaan for you or any of your Customer or any other engagement you and any customer or any third parties; and (ii) from any misrepresentation, default, misconduct, failure to perform, breach or any other act related to this Agreement or any other agreement by and between DigiDokaan and you.
   10. You shall not send any delivery item containing any of the following:
       • Fragile items (including flowers, cakes) that require special handling
       • Raw meat, raw seafood, frozen food and/or dairy products
       • Hazardous, explosive, flammable and unsafe items (including power banks)
       • Valuable items and documents (e.g. cash, demand draft, cheques, passport, or other official identification documents)
       • Credit or debit cards
       • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
       • Live animals and plants
       • Any unpacked / loose items that can easily be damaged in transit
       • Counterfeit goods
       • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
       • Any items that cannot be reproduced (e.g. photos, film)
8. GENERAL CONDITIONS
   1. Technical support in respect of the Services is only provided to DigiDokaan Users.
   2. The Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan applicable therein, without regard to principles of conflicts of laws.
   3. You acknowledge and agree that DigiDokaan may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on DigiDokaan’s website, available at Terms of Services | DigiDokaan and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to DigiDokaan’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.
   4. You may not use the DigiDokaan Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction, or the laws of Pakistan. You will comply with all applicable laws, rules and regulations in your use of the Service and your performance of obligations under the Terms of Service.
   5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Services, or access to the Services without the express written permission by DigiDokaan.
   6. You shall not purchase search engine or other pay per click keywords (such as Google Ads), or domain names that use DigiDokaan or DigiDokaan trademarks and/or variations and misspellings thereof.
   7. You must maintain an accurate location in the administration menu of your DigiDokaan Store. If you change jurisdictions you must promptly update your location in the administration menu.
   8. The Services allow you to send certain communications to your customers by short message service (SMS) messaging (for example, sending order confirmation notifications via SMS) (the "SMS Services"). You will only use the SMS Services in compliance with these Terms of Service, and the laws of the jurisdiction from which you send messages, and in which your messages are received.
   9. You acknowledge and agree that your use of the Services, including information transmitted to or stored by DigiDokaan, is governed by its privacy policy at Privacy Policy | DigiDokaan
   10. You acknowledge and agree that your use of the Services, including information transmitted to or stored by DigiDokaan, is governed by its privacy policy at Privacy Policy | DigiDokaan
   11. If any provision, or portion of the provision, in these Terms of Service is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or un enforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms of Service, and the Terms of Service will be construed as if such invalid, illegal or unenforceable provision, or portion of the provision, had never been contained within the Terms of Service.
9. DIGIDOKAAN RIGHTS
   1. We reserve the right to modify or terminate the Services for any reason, without notice at any time. Not all Services and features are available in every jurisdiction and we are under no obligation to make any Services or features available in any jurisdiction.
   2. We reserve the right to refuse service to anyone for any reason at any time.
   3. We may, but have no obligation to, remove Materials and suspend or terminate Accounts if we determine in our sole discretion that the goods or services offered via a Store, or the Materials uploaded or posted to a Store, violate our Acceptable Use Policy (“AUP”) or these Terms of Service.
   4. Verbal or written abuse of any kind (including threats of abuse or retribution) of any DigiDokaan customer, DigiDokaan employee, member, or officer will result in immediate Account termination.
   5. DigiDokaan does not pre-screen Materials and it is in our sole discretion to refuse or remove any Materials from the Service, including your Store.
   6. We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that DigiDokaan employees and contractors may also be DigiDokaan customers/merchants and that they may compete with you, although they may not use your Confidential Information (as defined in Section 6) in doing so.
   7. In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc.
   8. DigiDokaan retains the right to determine, in our sole judgment, rightful Account ownership and transfer an Account to the rightful Store Owner. If we are unable to reasonably determine the rightful Store Owner, without prejudice to our other rights and remedies, DigiDokaan reserves the right to temporarily disable an Account until resolution has been determined between the disputing parties.
10. CONFIDENTIALITY
    1. “Confidential Information” shall include, but shall not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary. DigiDokaan’s Confidential Information includes all information that you receive relating to us, or to the Services, that is not known to the general public including information related to our security program and practices.
    2. Each party agrees to use the other party’s Confidential Information solely as necessary for performing its obligations under these Terms of Service and in accordance with any other obligations in these Terms of Service including this Section 6. Each party agrees that it shall take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than (i) by or to its employees, agents and subcontractors who must have access to such Confidential Information to perform such party’s obligations hereunder, who each shall treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such party that are at least as stringent as those contained herein; or (ii) as required by any law, regulation, or order of any court of proper jurisdiction over the parties and the subject matter contained in these Terms of Service, provided that, if legally permitted, the receiving party shall give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information shall not include any information that the receiving party can prove: (A) was already in the public domain, or was already known by or in the possession of the receiving party, at the time of disclosure of such information; (B) is independently developed by the receiving party without use of or reference to the other party’s Confidential Information, and without breaching any provisions of these Terms of Service; or (C) is thereafter rightly obtained by the receiving party from a source other than the disclosing party without breaching any provision of these Terms of Service.
11. DISCLAIMER AND LIMITATION OF LIABILITY
    1. You expressly understand and agree that, to the extent permitted by applicable laws, DigiDokaan shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
    2. To the extent permitted by applicable laws, in no event shall DigiDokaan or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our Services or these Terms of Service (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, DigiDokaan partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents it incorporates by reference (including the AUP), or your violation of any law or the rights of a third party.
    3. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
    4. DigiDokaan does not warrant that the Services will be uninterrupted, timely, secure, or error-free.
    5. DigiDokaan does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
    6. DigiDokaan is not responsible for any of your tax obligations or liabilities related to the use of DigiDokaan’s Services.
    7. DigiDokaan does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.
12. WAIVER, SEVERABILITY, AND COMPLETE AGREEMENT

    The failure of DigiDokaan to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service, including all terms and conditions and other documents it incorporates by reference, is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provision of the Terms of Service shall remain in full force and effect. The Terms of Service, including the documents it incorporates by reference, constitute the entire agreement between you and DigiDokaan and govern your use of the Services and your Account, superseding any prior agreements between you and DigiDokaan (including, but not limited to, any prior versions of the Terms of Service).

13. INTELLECTUAL PROPERTY AND CUSTOMER CONTENT
    1. We do not claim any intellectual property rights over the Materials you upload to the DigiDokaan Service. All Materials you upload to your DigiDokaan Store remains yours.
    2. By uploading Materials, you agree:
       • to allow other internet users to view the Materials you post publicly to your Store;
       • to allow DigiDokaan to store, and in the case of Materials you post publicly, display and use your Materials; and
       • that DigiDokaan can, at any time, review and delete all the Materials submitted to its Service, although DigiDokaan is not obligated to do so.
    3. You retain ownership over all Materials that you upload to the Store; however, by making your Store public, you agree to allow others to view Materials that you post publicly to your Store. You are responsible for compliance of the Materials with any applicable laws or regulations.
    4. DigiDokaan shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your Store to promote the Service.
14. CANCELLATION AND TERMINATION
    1. You may cancel your Account and terminate the Terms of Service at any time by contacting DigiDokaan Support and then following the specific instructions indicated to you in DigiDokaan’s response.
    2. Upon termination of the Services by either party for any reason:
       1. DigiDokaan will cease providing you with the Services and you will no longer be able to access your Account;
       2. Unless otherwise provided in the Terms of Service, you will not be entitled to any refunds, pro rata or otherwise;
       3. any outstanding balance owed to DigiDokaan for your use of the Services through the effective date of such termination will immediately become due and payable in full; and
       4. your Store website will be taken offline.
    3. We reserve the right to modify or terminate the DigiDokaan Service, the Terms of Service and/or your Account for any reason, without notice at any time (unless otherwise required by applicable law). Termination of the Terms of Service shall be without prejudice to any rights or obligations which arose prior to the date of termination.
    4. Fraud: Without limiting any other remedies, DigiDokaan may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.
15. THIRD PARTY SERVICES, EXPERTS, AND EXPERTS MARKETPLACE
    1. Consequential & Special Damage Claims

       DigiDokaan & logistics partners shall not be liable for any consequential or special damage claims or any other indirect losses, even if it is assumed DigiDokaan had prior knowledge such damages may occur. Damages include, but are not limited to, loss of income, profit, interest, use of contents and/or loss of market share.

    2. Liabilities Not Assumed

       DigiDokaan & logistics partners shall not be liable if a shipment is lost or damaged, misrouted, or not delivered due to circumstances beyond control. These include; Act of God and Naturally occurring disasters, “force majeure” such as war, plane crash, or embargo, or due to any mishaps or national issues effecting Digidokaan. DigiDokaan will not be liable if the customer arranged transportation to any location not regularly served by logistics partners, and the shipment could not be delivered. DigiDokaan & logistics partners are not responsible for magnetic energy erasure or any other such damages to electronic or photographic images or recording in any form, or any other defects which may be part of the shipment, regardless of whether or not DigiDokaan had knowledge of such defects at the time of booking.

    3. Right of Inspection

       DigiDokaan & Logistics partners have the right, but not the obligation, to inspect any shipment, including opening the shipment, for any reason and at any time.

    4. Insurance Coverage
       • Only FIR and covering documents will be provided for insurance purposes. DigiDokaan does not provide insurance coverage unless purchased separately at the time of booking.
       • The customer can purchase Transit insurance separately. In case of any losses the customer can contact the insurance company for coverage. DigiDokaan bears no responsibility for loss/damage of items.
       • Insurance Coverage for the customer is available if required, for a nominal fee.
       • DigiDokaan may arrange insurance on behalf of the Merchants upon request; however, insurance is not included unless otherwise purchased at the time of booking. The insurance coverage shall be governed by all the terms and conditions contained in the insurance policy issued by the insurance company. Consequential damage or losses, damage resulting from delay of transportation, or emotional damage claims are not covered by the insurance policy.
    5. Material Not Acceptable for Transportation

       Digidokaan & logistics partners will not accept the following as shipments; currency, jewelry, Bullion, Antiques, Liquor, Stamps, Precious Metals, Precious Stones, Works of Art, Fire Arms, Plants, Drugs, Explosives, Animals, Perishable goods and items, Negotiable Instruments in bearer form, Lewd Objects, Obscene and Pornographic Material, Industrial Carbons and Diamonds, hazardous or combustible materials, and all other items/articles restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization) and any item whose distribution is regulated by law or by any statute of the Provincial or Federal Government of Pakistan.

    6. Claims

       Please note: DigiDokaan and our logistics partners and its employees, directors, and agents are not liable for certain losses and damages. Wherever a liability is present, it is strictly restricted to Rs.100/Kg OR paid by DigiDokaan logistics partner.

       Therefore, customers are strongly advised to purchase insurance to protect their shipments. No claim for loss or damage will be given until all transportation charges have been paid. The amount of any claim may not be deducted from any transportation charges owed to our logistics partners.

       In case of natural disaster and any road side mishap (Snatching etc) we will provide only legal documents (FIR). If you have booked Zero value COD shipments OR partially received advanced payment, you must declared amount in REMARKS column. Otherwise no claim will be processed.

       Claim must be brought forward by the Merchants and must be submitted in writing to the DigiDokaan within 15 days the shipment was booked. DigiDokaan does not maintain records relevant to a shipment for more than 30 days; therefore, no claim may be made against DigiDokaan outside of this time limit.

    7. Returns:

       If any parcel which is marked as returned in our web and mobile applications and is not physically received by the merchant from the logistic partner, merchant should send us a written request at [email protected] within 5 days of the date on which return status is marked according to below requirements. Digidokaan will not be responsible for any claim after five (5) days (expiration of claim periods).

       If such request is not received within 5 days from the return date, the return would be demanded physically received and merchant would be bound to make payment for the entire amount payable against that returned parcel.

       The request should be sent to Customer service department, DigiKhata, 535-B, People’s Colony Faisalabad. Or an email should be sent at: [email protected].

       When you write to us, please provide following information for each returned parcel;

       1. Order number
       2. Consignment Number of the logistic provider
       3. Logistic provider name
       4. Description of goods in parcel & Purchase Invoice
       5. Packing & Picture of Products
       6. COD amount

       Please do not pay any cash or personal account transfer to any DigiDokaan Employee. DigiDokaan does not allow its staff to collect or demand any cash payment/fund transfer in personal accounts from merchants"

    8. UNDERTAKING

       I Digi Khata`s / Digi dokaan`s merchant hereby undertake and confirm that our shipments being stored AND/OR forwarded through Digi Khata’s logistic partners, either regularly OR occasionally, are lawful and legalized or does not contain any contraband, explosives commodities, goods fall under dangerous goods or any kind of prohibited and illegal material according to the Law of Islamic Republic of Pakistan.

       We also undertake and confirm that all the government levies, taxes and duties of the shipments/goods being stored AND/OR forwarded through Digi Khata’s logistic partners have paid in full and we undertake to provide all legal and valid documents, including but not limited to invoices, Bill of Entry/Lading (in case of imported goods) etc., pertaining to the said shipments/goods whenever required by competent authorities or Digi Khata’s logistic partners on behalf of the said authorities. In case of any incident involving legal proceeding including inspection, confiscation or detention of goods, taken by the Government Authorities, we shall take full responsibility for the same and deal directly with the said Authorities to comply with all the legal and procedural requirements for the said Authorities. We hereby confirm that Digi Khata’s logistic partners or Digi Khata are not responsible to verify or check the relevant documents of the goods in doing this business with us. Digi Khata’s logistic partners or Digi Khata itself will also have no legal OR financial responsibility in such cases at any given time to get such seized/ detained OR confiscated goods released.

       We acknowledge that the role of Digi Khata’s logistic partners and Digi Khata as service provider is limited to the storing of our shipments/goods at the Origin & Destination warehouses and delivering the same at different places/locations as per our request/advice. We therefore indemnify Digi Khata’s logistic partners and Digi Khata from any incontinence, damage, cost, expense (including attorney’s fee) fines, penalties, liabilities, claims or loss of goods will and reputation suffered by Digi Khata, Digi Khata’s logistic partner OR any of its directions, officers OR employees due to our incorrect/untrue representation hereunder OR and violation of laws and rules or due to initiation of above mention legal proceeding, if any.

    9. DigiDokaan may from time to time recommend, provide you with access to, or enable third party software, applications (“Apps”), products, services or website links (collectively, “Third Party Services”) for your consideration or use, including via the DigiDokaan App Store, or Experts Marketplace. Such Third Party Services are made available only as a convenience, and your purchase, access or use of any such Third Party Services is solely between you and the applicable third party services provider (“Third Party Provider”). In addition to these Terms of Service, you also agree to be bound by the additional service-specific terms applicable to services you purchase from, or that are provided by, Third Party Providers.
    10. Any use by you of Third Party Services offered through the Services, DigiDokaan Experts, Experts Marketplace or DigiDokaan’s website is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third Party Services before using them. In some instances, DigiDokaan may receive a revenue share from Third Party Providers that DigiDokaan recommends to you or that you otherwise engage through your use of the Services, DigiDokaan Experts, Experts Marketplace or DigiDokaan’s website.
    11. We do not provide any warranties or make representations to you with respect to Third Party Services. You acknowledge that DigiDokaan has no control over Third Party Services and shall not be responsible or liable to you or anyone else for such Third Party Services. The availability of Third Party Services on DigiDokaan’s websites, including the DigiDokaan App Store or Experts Marketplace, or the integration or enabling of such Third Party Services with the Services does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with DigiDokaan. DigiDokaan does not guarantee the availability of Third Party Services and you acknowledge that DigiDokaan may disable access to any Third Party Services at any time in its sole discretion and without notice to you. DigiDokaan is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third Party Service. DigiDokaan strongly recommends that you seek specialist advice before using or relying on Third Party Services, to ensure they will meet your needs. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice, when assessing the correct tax rates you should charge to your customers.
    12. If you install or enable a Third Party Service for use with the Services, you grant us permission to allow the applicable Third Party Provider to access your data and other Materials and to take any other actions as required for the interoperation of the Third Party Service with the Services, and any exchange of data or other Materials or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider. DigiDokaan is not responsible for any disclosure, modification or deletion of your data or other Materials, or for any corresponding losses or damages you may suffer, as a result of access by a Third Party Service or a Third Party Provider to your data or other Materials.
    13. You acknowledge and agree that: (i) by submitting a request for assistance or other information through Experts Marketplace, you consent to being contacted by one or more Experts at the Store Owner’s registered email address (or such other email address provided by you) as well as the applicable user email address; and (ii) DigiDokaan will receive all email communications exchanged via Experts Marketplace or in any reply emails (each a “Reply”) that originate from Experts Marketplace (directly or indirectly) between yourself and Experts. You further agree that DigiDokaan may share your contact details and the background information that you submit via the Experts Marketplace with Experts. Experts may require access to certain admin pages on your DigiDokaan Store. You choose the pages that the Experts can access.
    14. The relationship between you and any Third Party Provider is strictly between you and such Third Party Provider, and DigiDokaan is not obligated to intervene in any dispute arising between you and a Third Party Provider.
    15. Under no circumstances shall DigiDokaan be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever that result from any Third Party Services or your contractual relationship with any Third Party Provider, including any Expert. These limitations shall apply even if DigiDokaan has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.
    16. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, DigiDokaan partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of a Third Party Service or your relationship with a Third Party Provider.
    17. In case of any claim against (third party) including returns, you can lodge a claim at [email protected] along with receiving sheet, within five(5) days from the date of return marked at digiDokaan platform. Digidokaan will not be responsible for any claim after five(5) days (expiration of claim periods).
16. BETA SERVICES

    From time to time, DigiDokaan may, in its sole discretion, invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to all merchants (“Beta Services”). Beta Services may be subject to additional terms and conditions, which DigiDokaan will provide to you prior to your use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered DigiDokaan Confidential Information and subject to the confidentiality provisions in this agreement. Without limiting the generality of the foregoing, you agree that you will not make any public statements or otherwise disclose your participation in the Beta Services without DigiDokaan’s prior written consent. DigiDokaan makes no representations or warranties that the Beta Services will function. DigiDokaan may discontinue the Beta Services at any time in its sole discretion. DigiDokaan will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Services may not work in the same way as a final version. DigiDokaan may change or not release a final or commercial version of a Beta Service in our sole discretion.

17. FEEDBACK AND REVIEWS

    DigiDokaan welcomes any ideas and/or suggestions regarding improvements or additions to the Services. Under no circumstances shall any disclosure of any idea, suggestion or related material or any review of the Services, Third Party Services or any Third Party Provider (collectively, “Feedback") to DigiDokaan be subject to any obligation of confidentiality or expectation of compensation. By submitting Feedback to DigiDokaan (whether submitted directly to DigiDokaan or posted on any DigiDokaan hosted forum or page), you waive any and all rights in the Feedback and that DigiDokaan is free to implement and use the Feedback if desired, as provided by you or as modified by DigiDokaan, without obtaining permission or license from you or from any third party. Any reviews of a Third Party Service or Third Party Provider that you submit to DigiDokaan must be accurate to the best of your knowledge, and must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. DigiDokaan reserves the right (but not the obligation) to remove or edit Feedback of Third Party Services or Third Party Providers, but does not regularly inspect posted Feedback.

18. RIGHTS OF THIRD PARTIES

    Save for DigiDokaan and its affiliates, DigiDokaan Users or anyone accessing DigiDokaan Services pursuant to these Terms of Service, unless otherwise provided in these Terms of Service, no person or entity who is not a party to these Terms of Service shall have any right to enforce any term of these Terms of Service, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this shall not affect the rights of any permitted assignee or transferee of these Terms.

19. PRIVACY & DATA PROTECTION

    DigiDokaan is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the Service, you acknowledge and agree that DigiDokaan’s collection, usage and disclosure of this personal information is governed by our Privacy Policy | DigiDokaan.

20. The Following Rates of the courier will be applicable for the period of 12 Months from the date of agreement signed.

    If flyers are included in shipment flyer will be charged.

    Size	Amount
    Small (11 x 10 inches)	Rs.20
    Medium (16 x 12 inches)	Rs.25
    Large (19 x 14 inches)	Rs.30

    Charges Calculation (By Weight): The client will be charged the gross/Volumetric weight, whichever is higher, If the shipment exceeds the standard size. The weight will be calculated Length (cm) "X" Width (cm) "X" Height(cm)/5000; where "X" stand for multiplication

    Overnight				Detain				Overland
    Weight		Local Charges	National Charges	Weight		Local Charges	National Charges	Weight		Local Charges	National Charges
    01 Grams to 500 Grams		Rs.200	Rs.200	1 KG to 3 KG		Rs.270	Rs.270	1 KG to 5 KG		Rs.300	Rs.300
    501 Grams to 1 KG		Rs.200	Rs.200	Each Additional KG		Rs.85	Rs.85	Each Additional KG		Rs.60	Rs.60
    Each Additional KG		Rs.100	Rs.100	--		--	--	--		--	--

    Additional Charges: FAF/FAC will be Applied on Above tariffs & GST as per Govt. Law.

    *Services Charges of DigiDokaan will be applied for the Merchants (Upfront / Advance Payments) on the value of the order and the courier charges as above shall be deducted and balance to be paid the merchant in the account mentioned by him at the when the status is “Dispatched”

21. CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us [email protected] or call our help line +92 313 7979 999 or visit us NOOR CENTER 33Z, Block Z Madina Town, Faisalabad, Pakistan

SHIPPER'S CLAIM AND QUERIES PROCESS